Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by OffWorld Percussion Inc. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of OffWorld Percussion Inc. or any third party, except as expressly granted herein.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. OffWorld Percussion, Inc. and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if OffWorld Percussion Inc. believes that customer conduct violates applicable law or is harmful to the interests of OffWorld Percussion Inc. and its subsidiaries.

  • Privacy Policy
  • OffWorld Percussion Inc. will not rent or sell a customer's name, address, email address, or any personal information to any third party without a customer's direct permission. Additionally, we do not keep credit card information on file once a purchase is made. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. If you have any questions regarding our privacy practices, please don't hesitate to contact us through our official Web site.

  • Shipping & Delivery
  • All orders will be processed within 24 hours of receipt pending available stock to fulfill the order. We will always attempt to process orders received the same day of potential shipment, but must allow for at least 2 hours minimum processing to facilitate delivery to the selected shipper. Final cutoff time for hand off to UPS and USPS is currently 2:30pm PST. Please note that the actual date of hand off to selected shipper does not count towards total business days in shipping time. Please allow 1-7 business days within the United States and U.S. territories (depending on your region), including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands, utilizing either USPS or UPS to facilitate ground transit.

    Regular UPS operations are Monday - Friday. Please visit the UPS site for more information: http://www.ups.com/content/us/en/resources/ship/imp_exp/operation.html. 

    USPS operations Monday - Saturday. No delivery to a P.O. Box address is available at this time.

    Order Tracking:

    Receipt and Tracking information via UPS will be automatically forwarded to the email address entered once your order has been received and processed. Be sure and check your email thoroughly, including your junk or spam folder.

    USPS tracking options are available only for international shipments.


    In the event that stock of a particular product enters a back-ordered status, we will immediately update our site and the Offworld™ shopping cart to reflect this status until further product is available for purchase. You may Pre-order an item, and your order will be fulfilled as soon as it is available.

    The risk of loss and title for all merchandise ordered on this Web site are assumed by the customer when the merchandise is received to the shipping carrier for transit.

    * EXPEDITED Domestic or International shipping options are available, please Email Us direct for further shipping related information.

  • Return Policy
  • You may purchase merchandise from this Web site by using any one of the payment options listed. OffWorld Percussion Inc. reserves the right to change its payment procedures at any time without prior notice to you. In the rare case that your item was received damaged or is defective in some form, we will replace it with the same item.

    IMPORTANT: Before submitting a return, you must contact us within 30 days of item receipt at shipping@offworldpercussion.com to obtain return authorization. Items returned without prior authorization will not be accepted. Any refunds that have been worked out directly with us are subject to a 9% (nine percent) restocking charge.

    Shipping fees are nonrefundable.

  • Store Hours
  • Regular business hours are 8am to 5pm P.S.T. Monday through Friday, excluding holidays.