Shipping and Delivery: All orders will be processed within 24 hours of receipt PENDING available stock to fulfill the order, and whether or not your product is a made-to-order item. Final cutoff time for hand off to UPS is currently 1:30pm PST. USPS shipments are dropped off at the main Post Office every Tuesday and Friday. No delivery to a P.O. Box address is available at this time.
Please note that the actual date of hand off to selected shipper does not count towards total business days in shipping time. Please allow up to 7 business days within the United States and U.S. territories (depending on your region), including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands, utilizing either USPS or UPS to facilitate ground transit. The risk of loss of merchandise ordered on this Web site is assumed by the customer once the merchandise is received by the shipping carrier for transit.
Regular UPS operations are Monday – Friday. Please visit the UPS site for more information: http://www.ups.com/content/us/en/resources/ship/imp_exp/operation.html.
USPS operations Monday – Saturday.
Order Tracking: Receipt and tracking information will be automatically forwarded by UPS once they have processed your package, to the email address you provided us. Be sure to check your email thoroughly, the following day, including your junk or spam folder. USPS tracking information is only available for international shipments, and not available for shipments of small accessories using only stamped envelopes.
Back-orders: In the event that stock of a particular product enters into a back-ordered status, we will immediately update our site to reflect this status until further product is available for purchase. You may pre-order an item, and your order will be fulfilled as soon as it is available.
Return Policy: In the rare case that your item was received damaged or is defective in some form, we will replace it with the same item. IMPORTANT! Before submitting a return, you must contact us within 30 days of item receipt at email@example.com to obtain return authorization. Items returned without prior authorization will not be accepted. Any refunds that have been worked out directly with us are subject to a 9% (nine percent) restocking charge, and Shipping fees are nonrefundable.
Trademarks: All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by OffWorld Percussion Inc. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of OffWorld Percussion Inc. or any third party, except as expressly granted herein.